How can we help?
We answer the most important questions about how KimboCare works and what to expect when using health credit to pay for loved ones’ healthcare.
What is KimboCare?
Our Swiss-made technology platform enables our customers worldwide to purchase medical care in the form of “Health Credits”, our innovative concept, for patients with limited financial means; those patients in turn use those health credits at dedicated medical partners in developing regions.
Is KimboCare a health insurance?
KimboCare is not a health insurance. There is no commitment to monthly premiums as it is the case with health insurance. With KimboCare, you support loved ones as much and as often as you want. KimboCare's health credits are medical services prepaid by our customers for patients with limited financial means. Additionally, our customers always know upfront how much care is expected to cost and patients gain "free" access to affordable quality healthcare at dedicated hospitals and pharmacies.
Where does KimboCare serve patients?
KimboCare partners with thoroughly vetted medical partners (hospitals, pharmacies and other healthcare providers) in several countries across West and East Africa: Kenya, Senegal, Ivory Coast and Cameroon.
What are the benefits for our clients?
Our customers purchase health credits. The purchased health credits can then be used by relatives (patients), identified by our customers, at carefully selected medical partners in the countries where we operate. Health credits are used to access quality care only, as intended. In addition, our customers have access to the patient journey online in real time, allowing them to see exactly where and how care is being delivered to their loved ones.
What are the benefits for our patients?
Our clients’ loved ones, the patients, receive exceptional care in no time, delivered by thoroughly vetted doctors and pharmacists. We strive to ensure that our patients feel heard and understood during their medical visits and remain in touch with them through their recovery.
How does KimboCare select its medical partners?
KimboCare’s medical partners, typically the best pharmacies and hospitals in town, have been selected after a rigorous scientific procedure respecting the national and international norms. We work with our partners to design a care experience adapted to our patients and their social realities. Depending on the country and medical partners, patients can access care on site at the hospital or pharmacy, online through telemedicine and in the comfort of their homes.
How to buy health credits?
Once you log on to your account, you can buy health credits in three simple steps.
1. Top up your account
2. Enter the details of your loved one (the patient)
3. Choose the desired treatment and a medical facility in the destination country
It is that simple. Check out our video user guide on our Youtube channel.
How to use health credits to access quality care?
Each medical service bundle offered on our website is associated with a fixed number of health credits. Patients receive care up to the number of health credits offered. We advise clients to discuss with their loved ones which package to purchase, although we suggest always starting with a general consultation to perform an initial assessment and propose a treatment plan.
What's the value of a health credit?
The value of one health credit depends on the currency. For example, it is equivalent to 1 EUR or 1 USD. Health services will only be provided to the patient up to the amount of health credits purchased.
Is there a limit to the amount of health credits clients can purchase?
No, you can purchase as many health credits as you want and use them whenever you are ready to support a loved one with access to care.
Why should medical institutions join the KimboCare network?
KimboCare has been acknowledged by international organizations for its impact driving equitable access to healthcare worldwide. Our medical partners benefit from an increased visibility and a strengthened brand. Other benefits to facilities include, but are not limited to, a steady stream of solvable patients, an integrated and easy-to-use care management platform, regular training to ensure consistent care delivery, and the satisfaction of providing care to underserved communities. To amplify care access for people with limited means, we encourage our medical facilities to recommend KimboCare to their constituents, promoting mass access to quality care.
Which medical services are accessible with health credits?
The following is an indicative list of the care bundles we offered and medical services included. We recommend our customers to purchase a primary care consultation to run an initial health assessment and lay out a treatment plan as needed.
Module 1: Primary Care Consultation (30 health credits) - includes anamnesis, physical examination, vitals, review of medical reports or prior diagnosis, initial or follow up health-check.
Module 2: Specialist Consultation (50 health credits) - includes visits after a general / simple consultation, specialist visits, referral for a second opinion (surgical, medical or psychiatric).
Module 3: Preliminary medical tests (30 health credits) - includes biological tests (blood, urine, stool, sputum), basic follow-up, basic ultrasound.
Module 4: Advanced Medical Analysis (50 health credits) - includes specific biological analyses, standard medical imaging other than conventional radiology and ultrasound.
Module 5: Medical Imaging (100 health credits) - includes conventional radiology, computed tomography (CT) scan, magnetic resonance imaging (MRI), arteriography, advanced ultrasound.
Module 6: Medication (50 health credits)
What to do if one does not receive a confirmation email?
If you do not see the confirmation email immediately after creating your free KimboCare account, check your SPAM folder. If it's not there, send an email to [email protected]
What to do is the patient does not receive a confirmation text?
If the patient does not receive the confirmation SMS immediately after the purchase of health credits, please check into your order confirmation email. Copy and paste the relevant section and send him to the patient by SMS or Whatsapp. If it's not there, send an email to [email protected]
Where can one download the KimboCare app?
The KimboCare’s app is available on both Apple store and Google Play. Download the app and use the code KIMBO2022 to receive 10 Health Credits on us.
How do I know that the right patient is receiving the medical services?
You assign the health credits to a patient for the patient for the first time. When the patient arrives to the hospital, he/she will be enrolled using our advanced FaceID authentication. You will need to approve the first time authentication in-app. For subsequent identifications, the KimboCare system will automatically process the known credentials for an hassle free experience for the patient.